Job Description

Learner.com is looking for an Academic Sales Representative to help connect our world-class tutors with our customers. This is a full-time, remote position . Learner.com is an online-only tutoring service focusing on providing the absolute best quality tutors at affordable rates to our US-based customers. We are a small startup targeting triple-digit growth over the next few years - join us to be part of the beginning of a world-class educational company.

Are you looking for an opportunity to join a young startup and make an immediate and lasting impact as the company scales?

Requirements

As an Academic Sales Representative, you’ll be speaking with prospective families and students and helping them connect with a great tutor. You’ll be in charge of our industry-unique free-trial process, and will be responsible for guiding interested families through our enrollment process.

We are looking for energetic, motivated candidates with a passion for education. The ideal candidate will have an understanding of the needs of parents and students from Kindergarten through College, and be comfortable and energized having academic-focused conversations over the phone, text, and email. This is a great opportunity for educators to make a transition into a more sales focused career at a high growth education technology company.

Key Responsibilities

• Consult with prospective students and families who have requested tutoring services, typically 30-50 calls per day.
• Guide students through our free trial process, helping them connect with our tutors.
• Handle inbound inquiries for tutoring services quickly and effectively.
• Accurately and efficiently track customer contacts in our CRM.
• Coordinate with our Student Success Manager to ensure free trials are executed properly.
• Follow up with families who have completed free trials to enroll them in ongoing services.
• Hit weekly and monthly targets for new free trials and enrollments.
• You are empathetic, have high emotional intelligence, and passion for helping people achieve their educational goals.
• You are ambitious and would be excited to be responsible for driving revenue within a scrappy, growing startup. The idea of hitting a sales target motivates you!
• You love the grind! You’re willing to put in the work to get things done.
• You are a self-starter and thrive in an ambiguous and autonomous environment. 
• You’re a natural problem-solver and possess the ability to flexibly address changes rapidly and effectively. We are a fast-growing company and things are changing all the time!
• You are naturally curious. You seek out resources and ask questions. 
• You’re coachable and open to feedback.
• Other responsibilities as required for the growth of the business.

Skills, Knowledge & Expertise  

• Strong understanding of education in the US and methods for ensuring student success. 
• Strong written and verbal communication skills. You must be comfortable on the phone!
• General computer skills- we use google suite and VOIP to connect with our customers.
• Familiarity with CRM operations (particularly the Zendesk suite) is a plus but not required.
• Willingness to dive in and learn!
• This is a remote, work-from-home position. A home computer will be necessary.
• Bachelor’s degree is a plus.

Benefits

Compensation

Our compensation packages are designed to make this your dream job for the short and long term. This compensation package includes base salary, performance-based bonus, benefits, and equity. 

Time Commitment

The schedule for this full-time position is Tuesday to Saturday, from 12 PM to 9 PM Eastern, with Saturday hours from 12 PM to 7 PM Eastern. Please note that the schedule may change based on business needs.

Location

This is a fully remote position within the United States.

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