Job Description

Are you a visionary in the realm of call center innovation? Do you possess a knack for optimizing workflows, enhancing team efficiency, and spearheading digital transformations? We are seeking a seasoned professional to join our team as a Call Center Digital Transformation Expert. In this role, you will be instrumental in modernizing our call centers, leveraging cutting-edge technologies to revolutionize our operations.

Key Responsibilities:

• Lead the digital transformation of our call centers, driving initiatives to modernize processes and enhance customer experiences.
• Implement AI-based voice and chatbots to automate call handling, streamline operations, and improve response times.
• Develop and manage reporting and analytics KPI dashboards to track performance metrics and identify areas for improvement.
• Collaborate with cross-functional teams to ensure seamless integration of new technologies and processes.
• Provide guidance and expertise to optimize workflows and enhance team efficiency.

Requirements:

• Bachelor's degree in a relevant field (e.g., Computer Science, Business Administration, or equivalent).
• Minimum of 10 years of experience in digitally transforming call centers, with a proven track record of success.
• Expertise in implementing AI-based solutions for voice and chatbots.
• Proficiency in building and managing reporting and analytics KPI dashboards.
• Strong project management skills with the ability to drive initiatives from conception to implementation.
• Experience in the timeshare industry is preferred but not required.

If you are a forward-thinker with a passion for driving innovation in call center operations, we want to hear from you! Join us in revolutionizing the way we engage with our customers and elevate our service standards. Apply now to be a part of our dynamic team.

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