Job Description
Overview Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.
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Responsibilities oordinating leasing events such as open houses, realtor tours, and resident promotional activities
- Assists with the development and implementation of resident services
programming
- Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and
operations
- Manages property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact
information
- Notifies residents of all issues affecting their
tenancy
- Files court documents for eviction and attends scheduled court hearings as Landlord's
representative
- Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit
returns
- Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance
carriers
- Maintains familiarity with all procedures and requirements of accounts payable and accounts
receivable
- Processes all property expenditures for Property Manager's approvalÂ
- Maintains journal of administrative, facility-related, and market-driven property issues and
concerns
- Leads tours of property, showing vacant units and marketing property
amenities
- Tracks and follows up with all referrals, walk-ins, and phone
inquiries
- Develops and maintains reference book detailing property's unique features, amenities, size, vacancies, rental rates, and current leasing
promotions
- Prepares leasing checklist and package which includes all required forms, deposits, schedules, and
information
- Reviews and screens all applications for Property Manager's approval
- Maintains property's filing system including tenant, applicant, accounting, and vendor and contract
files
- Maintains deposit and rental
collections
landlord-tenant relations and mediates disputes when
necessary
- Responds to resident concerns and complaints.Â
Counsels
residents and provides referrals to appropriate
agencies
- Utilizes maintenance software program to enter in and track work
orders
- Inspects apartments for move-in/out condition and turnover
status
- Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of
residents
- Assists Property Manager with reassessing property and completing competitive marketing
analysis
- Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable
laws
office suppliesÂ
- Maintains regular daily office hours ensuring adequate coverage on weekends and
holidays
- Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods or
services
Qualifications Required Education and Experience: Diploma
or equivalent
- Bachelor's Degree preferred
- 2 or more
year's experience
in multi-family property management
- Experience with Low Income Housing Tax Credit Program and/or Hope 6
preferred
HUD programs including but not limited to HOPE 6 and project-based Section
8
- Proficiency in Yardi preferred
- Proficiency in Microsoft Windows, including Microsoft Excel and OutlookÂ
- Excellent customer service skills
- Requires a valid driver's license, an insured vehicle, and the ability to travel (between properties)
Working Conditions - Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.Â
- Ability to work at property locations within or near transitional
neighborhoods
- Ability to climb stairs, take elevators, bend, squat and reach
overhead
Job Tags
Contract work, Work at office, Flexible hours, Weekend work,