Customer Service and Administrative Associate with Warehouse Support Job at Fishermen's Source, Ocean, NJ

MzVaOWs0WWxpcTVkUEFlZUpUWTBIQllrckE9PQ==
  • Fishermen's Source
  • Ocean, NJ

Job Description

Customer Service and Administrative Associate with Warehouse Support Location Ocean, NJ : Description:

Fishermen's Source - E-Commerce Fishing Tackle online and in-store retailer that sells premium saltwater and freshwater fishing gear, while striving to exceed our customers' expectations of quality and prompt service.

Position Overview:

We seek a dedicated and enthusiastic individual to join our small team as a Customer Service and Administrative Associate for our e-commerce fishing tackle business. The ideal candidate will possess excellent communication skills, a passion for fishing, and a commitment to providing exceptional customer service. As a Customer Service Representative, you will assist customers with inquiries, resolve issues, and ensure a positive shopping experience.

Customer Service:

  • Respond to customer inquiries via phone, email, and Zendesk promptly and professionally.
  • Assist customers with product selection, sizing, and compatibility questions.
  • Process orders, returns, and exchanges efficiently and accurately.
  • Resolve customer complaints and issues promptly and effectively, striving for first-call resolution whenever possible.
  • Provide product recommendations and advice based on customer needs and preferences.
  • Maintain a comprehensive understanding of our product offerings, including fishing tackle, gear, and accessories.
  • Collaborate with other departments, such as sales and shipping, to ensure seamless order fulfillment and delivery.
  • Monitor customer feedback and identify opportunities for improvement in products or services.
  • Coordinate with UPS on lost package claims.

Administrative:

  • Manage the creation and updates of FS Standard Operating Procedures manual.
  • Schedule and organize various activities, including staff meetings, workshops, seminars, and FS events.
  • Assist with light bookkeeping duties, including entering invoices and purchase orders, setting up new vendors, and communicating with vendors about issues and setup.
  • Manage the calendars for management and balance competing priorities.
  • Manage the human resource functions, collaborate with the Operations Manager and the Human Resource team.

Warehouse:

  • Cycle Counting consistently
  • Train on Skuvault software
  • Unloading and organizing inbound packages to ensure accurate and timely receipt of merchandise
  • Sorting, storing, and tracking inbound inventory
  • Staging inventory for efficient order fulfillment and shipment preparation
  • Picking and preparing orders for packing
  • Keeping the warehouse and receiving areas clean, organized and well-maintained

Qualifications:

  • Associate or bachelor's degree preferred.
  • Previous experience in customer service, preferably in a retail or e-commerce environment.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in computer systems and familiarity with CRM software.
  • Passion for fishing and knowledge of fishing tackle and equipment preferred.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as needed.

At Fishermen's Source, we believe in recognizing and rewarding employees who demonstrate exceptional performance. Along with a competitive salary increases, we also provide a comprehensive benefits package for Full-time employees that includes:

  • Paid time off for sick leave (5 days per year), vacation (5 days in year one, ten days in year two), and holidays if employed for more than three months.
  • OSHERA—$200 tax-free reimbursement for health insurance premiums and other out-of-pocket health expenses if employed for over three months.
  • 401k matching eligible after one year.
  • Employee discounts on our products
Requirements:
  • Associates degree is a must
  • Proficient in reading and writing English
  • Ability to work in a fast-paced environment
  • Basic computer skills and previous experience with automated shipping systems (UPS, FedEx, etc.)
  • Ability to work independently and follow directions accurately
  • Excellent attention to detail and strong organizational skills
  • Reliable transportation and an excellent attendance record
  • Flexibility to work 40 hours per week across 5 working days.

Job Tags

Full time, Weekend work, Afternoon shift,

Similar Jobs

Hal's Auto Repair and Tires

Automotive Mechanic Job at Hal's Auto Repair and Tires

 ...Independent full-service auto repair facility in Oceanside, CA is looking for an Experienced Automotive Repair Mechanic Technician. Auto Repair Mechanic Technician has proven abilities to: Diagnose issues Perform repairs on different vehicle makes and models... 

Top Level Promotions

Office Administration Assistant - Work from Home Job at Top Level Promotions

 ...California version of your job posting formatted consistently with your established template and rules (no currency symbol): Work from Home Data Entry & Office Administration Remote Online Role About the Job We are seeking detail-oriented and motivated... 

Focused HR Solutions

8-11 Quality Assurance Analyst Job at Focused HR Solutions

 .... Job Details: ~ You must live in Columbia, SC at the start of the contract as there is some remote work. ~ Our direct client has an opening for a Quality Assurance Analyst 10980-1. ~ This position is up to 12 months, with the option of extension, and is in Columbia... 

Abnormal Security

Legal Operations Manager Job at Abnormal Security

 ...About the Role Abnormal is seeking a Legal Operations Manager to continue to build upon and lead the operational backbone of our global Legal function. In this role, you will develop and refine a high-performing Legal Ops team and partner across all Legal practice... 

Le Bernardin

Busser Job at Le Bernardin

 ...Le Bernardin, a 3 Star Michelin restaurant, is seeking full-time Bussers. The position requires at least three years of serving experience in a fine dining environment. Experience in a Michelin-rated restaurant or a Relais & Chteaux property is preferred. To...