Job Description

Job Title: Home Care Administrative Assistant

Location: Lanham Md 20706

Job Description:

We are seeking a highly organized and detail-oriented Home Care Administrative Assistant to support our team in delivering exceptional in-home care services. This position involves performing a variety of administrative tasks to ensure the efficient operation of our home care office and smooth communication with clients, caregivers, and healthcare professionals.

Key Responsibilities:

• Answer phone calls, respond to inquiries, and direct clients or caregivers to the appropriate team members.
• Schedule and coordinate appointments for caregivers and clients, ensuring timely and effective service delivery.
• Assist with the onboarding process for new clients, including collecting necessary documentation and ensuring proper care plans are in place.
• Maintain accurate and up-to-date client files, records, and schedules in the electronic health records (EHR) system.
• Process and verify insurance information, manage billing, and handle billing inquiries from clients.
• Prepare and maintain office supplies, equipment, and necessary documentation for caregivers.
• Provide support with recruitment and training efforts for new caregivers.
• Communicate with clients and caregivers to ensure satisfaction and address any concerns or issues.
• Coordinate with healthcare providers, families, and insurance companies as needed.
• Assist with the preparation and submission of reports and regulatory paperwork.
• Maintain office organization, including filing and managing correspondence.

Qualifications:

• High school diploma or equivalent required. Associate's degree or higher is a plus.
• Previous experience in an administrative role, preferably in healthcare or home care.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Familiarity with medical terminology, billing, and insurance verification is a plus.
• Proficiency in office software (Microsoft Office Suite, Google Workspace) and EHR systems.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Compassionate and professional demeanor, with a commitment to helping others.
• Knowledge of HIPAA regulations and confidentiality requirements.

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