Job Description

Supervises: Housekeeping Supervisors Room Inspectors

General Purpose : The Housekeeping Manager is responsible for supervising the daily operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction protection of assets using minimal expenses to maximize profits.

Specific Responsibilities:

• Supervise the housekeeping employees motivate the team through training development empowerment coaching and counseling.
• Recommend discipline and termination as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms public areas and back of house.
• Ensure compliance with accident/loss preventive programs.
• Achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) in an effort to control cost while ensuring adequate staff and supplies are on hand to provide top quality service.
• Respond to guest requests concerns and problems to ensure guest satisfaction.
• Work with the front desk staff to help resolve guest issues that arise.
• Refer and followup on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees.
• Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotels guests staff and company.
• Communicate within all departments of the company.
• Responsible for learning and being efficient using the 21c checkbook. This involves invoicing calling suppliers budgeting researching and working with the accounting department.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
• Scheduled days and times may vary based on needs.

Qualifications :

• A thorough knowledge of the Housekeeping field.

• A demonstrated ability to determine a course of action based on knowledge of workplace policies and procedures

• Supervision/management experience and skills.
• Ability to compile facts and figures.
• Ability to meet and maintain budget.
• Must be able to open close or work any shift during special events.
• Requires a cando attitude.

Education/Formal Training:

• High school diploma or equivalent

Experience:

• Two to three full years of employment in a related position with this company or another organization.

Remote Work :

No

Employment Type :

Fulltime

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