Job Description

Wagestream is dedicated to improving the financial wellbeing of frontline workers.

We partner with renowned employers such as Hilton, Burger King, Popeyes, and Crate & Barrel to provide their teams with fairer financial services centered around flexible pay. Our all-in-one financial wellbeing super-app empowers over 3 million people to choose when they get paid, track their shifts and earnings, save for a rainy day, utilise budgeting tools, receive free financial coaching, and access fairer financial products.

Wagestream stands out as a VC-backed company experiencing rapid growth, while also maintaining a social conscience and charity support. Our founding investors include the leading financial charities and impact funds in the UK. We operate on a social charter, ensuring that every product we develop enhances financial health and reduces the $5.6bn financial services "premium" paid annually by lower-income earners.

By joining our team of over 200 passionate individuals, you will contribute to our mission of building a category-leading fintech product. We are united by our commitment to improving financial wellbeing for all.

The Opportunity 

The US client implementation team at Wagestream is responsible for onboarding and launching Wagestream’s diverse array of US clients, such as Wayfair, Floor & Decor, Cardinal Health, and Racetrac. In 2024, we launched over 70 new clients, streamlined our implementation processes and partnerships, and have supported the rapid growth of the US business.

In this role, you will play an incredibly important part at Wagestream, steering US clients to go live, managing both internal and external stakeholders to deliver projects on time while also ensuring ongoing client and employee satisfaction. You will leverage your technical expertise and solutions-oriented mindset to optimize client integrations and drive successful project outcomes.

Owning the client relationship from signature through to 45 days post-launch, you will ensure strong project governance and work through any blockers that add risk to the timeline. This is a client-facing technical role requiring a blend of excellent communication skills, project management, and technical proficiency.

The Team:

You will be joining our US implementation team, responsible for launching and optimizing the Wagestream solution for various clients and partners. Day to day, you will work closely with members across the whole Wagestream team, in particular Sales, Client Success, and Engineering. Occasional travel to client sites or our UK HQ may also be required.

What will you be doing?

• Manage the Client Journey : You will be responsible for ensuring clients get their payroll, time & attendance, and workforce management systems integrated with Wagestream, and agree on the optimal way to launch and deliver Wagestream with maximum business benefits for employees and employers.
• Build Relationships : Develop positive relationships in every single customer interaction. As a trusted advisor, help shape decisions and timeframes for optimal launch.
• Internal Communication : Drive effective internal communication and collaboration within the project team to ensure the best possible outcome for our clients.
• Risk Management : Proactively spot and surface key risks and issues to projects, build an effective approach to mitigation, and act as the driving force to ensure these are addressed.
• Ownership : Identify blind spots, reduce implementation time, and increase our 1-30 day adoption and engagement metrics.
• Continuous Process Improvement : Utilize your project management experience to track and build internal processes, implement new ideas, and develop collateral and other resources as needed to pave the way for team success.

What experience might you have?

Must-haves : (But if you’re close… we'd still love to talk to you!)

• Demonstrated expertise in leading delivery and implementing projects within a B2B vendor-partner environment.
• Working knowledge of technical integration concepts like APIs, SFTP, Data Ingestion, MFA, and Single Sign-On.
• Knowledge of best practices for crafting product launch strategies and user adoption messaging.
• Proactive self-starter with both keen technical and business acumen.
• Excellent interpersonal and effective communication skills, allowing you to articulate complex concepts with an accessible approach.
• Strong autonomy and natural problem-solving ability.
• Ability to work under tight deadlines and enjoy a fast paced, scale-up environment.
• Experience delivering technical projects in payroll, HCM, HRIS, or WFM is a big plus.

Within 1 month you’ll:

• Have a full understanding of the Wagestream product, our integrations, partnerships, and implementation processes.
• Understand the wider business, the sales-to-delivery-to-client success journey, and how your role contributes to our success and the mission.
• Shadow and support ongoing client implementations alongside an existing team member.

Within 3 months you’ll:

• Comfortably launch your first customer - leading the process after contract signature to product launch.
• Work closely with clients to deliver value and help them increase adoption and employee satisfaction.
• Provide feedback on our processes and suggest efficiencies without compromising the client experience.

Within 6 months you’ll:

• Have a portfolio of clients in various phases of the implementation process.
• Be ready to take on your first large-scale, direct, enterprise customer.
• Understand the Wagestream mission and confidently talk with clients about our positive impact.
• Identify and implement key process improvements.
• Become an established, integral member of the Wagestream team.

Working Policy: We operate a hybrid policy with a requirement of 3 days a week in our Arlington, VA office.

Salary:  offering between $100,000 - $120,000 + bonus & stocks

Benefits: 

What will we do for you?

• 10 Days Annual Leave
• +5 Days Annual Leave on your 1 year anniversary
• Up to 5 Days Holiday rollover
• One days' paid leave for volunteering
• 5 Days Paid Sick Leave
• We want to invest in you financially, so we have a 3% 401k contribution match
• Medical and Dental Insurance provided by TriNet
• We want every to achieve “Zen Mastery” with a free subscription to Calm - work can be stressful and we want to help you switch off
• Swanky Brand new equipment - from the latest Apple MacBooks to 34” curved monitors at Wagestream HQ in Arlington, VA

At Wagestream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.

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