Inbound Call Center Rep Job at nLeague, Indianapolis, IN

MlpsNGxJQWxocXRlUEFlYUpUWXpFQk1ucHc9PQ==
  • nLeague
  • Indianapolis, IN

Job Description

Job Id : 749624

Position : Inbound Call Centre Rep

Client: IN IDOI

Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204

Duration : 12+ Months

Job Description:



OVERVIEW
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.



DUTIES

  • Answer all 800 calls promptly. Record on Client Contact forms.
  • Forward 800 calls to available volunteer counsellors or provide counselling assistance when volunteers are unavailable.
  • Take calls from counsellors regarding availability and supplies.
  • Complete data entry each day, including Client Contacts
  • Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
  • Inform the Office Manager when supplies of materials are low.
    Put away all deliveries in an orderly manner.
  • Keep the work area in order and recycle unwanted paper and boxes. Make sure the work area is neat and orderly.
  • Take voice mail messages for all packet requests twice daily (morning and afternoon at minimum).
  • Forward call-back messages to Volunteer Supervisors at the end of the day.
  • Put together new counsellor training materials and other training materials requested by Trainers.
  • Put together presentation materials and supplies as Volunteer Supervisors, Counselors, or SHIP Local Sites requested.
  • Other duties as assigned by the Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

DIFFICULTY OF WORK

  • Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.

RESPONSIBILITY

  • Incumbents must provide accurate and correct information to callers and complete tasks promptly.
  • They are responsible for accurately giving Medicare information over the telephone and maintaining accurate records, files, forms, reports, and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.



    PERSONAL WORK RELATIONSHIPS
  • Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.

Job Tags

Local area, Immediate start, Day shift,

Similar Jobs

UC San Diego

UX UI Designer/Hybrid Job at UC San Diego

 ...practices to determine appropriate action.Applies user experience design concepts, methods and techniques, relevant policies and...  ...information to technical and non-technical personnel at various levels in the organization.~Effective time management skills.~Self-... 

Get It Recruit - Real Estate

Mortgage Loan Officer Originator - Remote | WFH Job at Get It Recruit - Real Estate

Join our dynamic team as a Mortgage Loan Officer! In this pivotal role, you'll report directly to the Mortgage Sales Manager, working primarily from home with the flexibility to visit our offices or meet clients as needed. We welcome candidates from the Los Angeles area... 

MOI Global

ABM Strategist / Planner — Contract to Permanent Job at MOI Global

 ...We have an immediate need for a fabulous, US-based free-range ABM Strategist/Planner to become an extension of our team at MOI in the US (with a potential to extend toa permanent role). We have landed a whale in the B2B tech space and would like someone who can be somewhat... 

Menu Pros

Remote Graphic Designer Job at Menu Pros

 ...term position with a stable company. A good candidate should be an upbeat designer/proof reader that can work closely with our graphics team to typeset menus, create & print ads for restaurant menus. Please send resume, samples and contact information. Thank you for... 

Kelly Services

Part Time Assembly Line Workers Job at Kelly Services

 ...Ready for a new career? Kelly is hiring Part Time Assembly Line Workers to work at the Honda Indiana Auto Factory in Greensburg. Part Time 1st & 2nd Shifts Available Were here every step of the way to help you and your career be the best it can be. Bring your...