Job Description

**Business Analyst**

**Position Description**

**Specific Duties and Responsibilities (include but are not limited to):**

- Troubleshoot and resolve production system issues.
- Manage escalation support queues and create bug ticket requirements as needed.
- Act as a project coordinator throughout all phases of project execution and implementation, ensuring all related objectives are met.
- Conduct interviews with subject matter experts, observe work processes, and communicate with business leaders and staff to research and analyze information required for the development or update of processes or systems.
- Collaborate with programmers and software developers to define solutions for system or client issues, including writing Technical and Functional Specifications documents for system changes.
- Develop and implement project plans for smaller-scale initiatives.
- Advise on business change implications and produce user documentation to support and enable the implementation of new programming.
- Work closely with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations.
- Relay suggestions or needs of users to department leadership and create materials to support changes.
- Perform all related department administrative functions as required.
- Maintain cohesive working relationships with all levels of management, line of business personnel, and team members to effectively interface on all projects and deliverables.
- Adhere to company policies and procedures and support the company's core values.

**Desired Competencies:**

- Excellent written and verbal communication skills
- Minimum of 3 years of experience in the mortgage industry
- Strong experience with MS Office Suite
- Presentation skills
- Customer service skills
- Strong analytical, problem-solving, organizational, and time management skills
- Competency in Azure DevOps or a similar platform
Employment Type: Full-Time
Salary: $ 75,000.00 90,000.00 Per Year

Job Tags

Full time, Remote job,

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