Non-Emergency Medical Transportation Dispatcher Job at Medacare Transportation Inc., Cincinnati, OH

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  • Medacare Transportation Inc.
  • Cincinnati, OH

Job Description

Medacare Transportation Inc.
10490 Taconic Terrace, Cincinnati, OH 45215, USA

Job Position:
Non-Emergency Medical Transportation Dispatcher (Full Time Position)

FUNCTION:
  • The Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages to drivers and Management while tracking vehicles and assigning trips.


RESPONSIBILITIES:

  • Ensure appropriate transportation coverage based on client’s physical limitations of the older adult population and handicap person.
  • Communicates in a professional manner with drivers, clients and coworkers.
  • Assigns will call trips to drivers to ensure timely transportation service to return clients home.
  • Determines if an extra trip can be taken and tells the call center the pickup time.
  • Maintain open communication with drivers through the software/phone. 
  • Conducts self in accordance with HIPAA guidelines/regulations.
  • Ensures drivers are educated on Individual Service Plans (for DODD consumers) and Client Care Needs.
  • Respond to emergency situations to ensure transportation coverage.
  • Performs all other duties as required and assigned.


QUALIFICATIONS:

  • High school graduate or equivalent.
  • Must have the ability to work effectively and professionally with a diverse group of
  • persons.
  • Ability to speak English (with Russian is a plus) clearly and precisely.
  • Clear and concise communication skills.
  • Knowledge of Instant Messaging and equipment needed for communication.
  • Skill in reading and interpreting maps to determine locations.
  • Ability to give step by step directions to driver if GPS not working properly.
  • Ability to sit for long periods of time.
  • Ability to understand the physical limitations of the older adult population and people with disabilities.
  • Problem solving abilities.

Job Tags

Full time,

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