All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in “Other related duties as assigned”.
Service Center Responsibilities (as necessary)
• Move cars from the designated customer drop off into and out of the shop safely
• Receive and apply payment from customers
• Providing excellent customer service
• Providing excellent customer service
• Maintaining the cleanliness of the service center area
• Escort customers and vendors to and from the various service department areas including the waiting room and technician shop, ensuring guests are provided with proper personal protective equipment, where necessary
• Quality control in the drive thru
• Train and back up service advisor position, when necessary
• Answering and routing phone calls
• Interact with customers to assist in the customer experience
• Maintain a clean, organized and safe work area
• Perform other duties as required
Skills / Requirements
Qualifications:
MINIMUM QUALIFICATIONS
• High School Diploma or equivalent.
• Excellent communication and listening skills
• Attention to detail
• Excellent customer service skills
• The ability to interact with customers, managers and coworkers in a professional, courteous manner.
• Valid driver's license and insurable driving record are required.
Physical Demands:
•Must be able to lift and carry and transport up to 25 pounds up to 60 feet.
•Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
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