Job Title: Remote Guest Services Agent - Entry Level
Location: Remote (Work from Home)
Company: Elevation Consulting Group
About Us: Elevation Consulting Group is a premier travel agency dedicated to providing exceptional travel experiences tailored to our clients' needs. Our team of travel experts offers personalized service, expert advice, and unparalleled support, helping clients explore the world with confidence and ease.
Key Responsibilities:
Data Entry:
Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases.
Regularly update and verify data to ensure accuracy and completeness.
Generate and manage reports related to bookings, customer interactions, and travel statistics.
Travel Booking:
Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities.
Provide expert advice on destinations, travel packages, and travel-related services.
Manage and update booking information, ensuring accuracy and alignment with client preferences.
Customer Service:
Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy.
Assist clients with changes, cancellations, and modifications to their travel plans.
Follow up with clients to ensure satisfaction and gather feedback on their travel experiences.
Scheduling Duties:
Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members.
Maintain organized schedules and ensure timely execution of travel plans and related tasks.
Prepare and manage itineraries, confirmations, and travel documents.
Qualifications:
What We Offer:
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