Technical Specialist (TS3) plays the role of Salesforce Developer and is responsible for managing all aspects of Salesforce.com (SFDC) including configuration, customization and implementation of applications and 3rd party integrations. Role also includes collaborating with internal stakeholders and team members to build solutions in SFDC that support business requirements and processes for continuous improvement. The Developer should have proven experience with Lightning Web & Lightning Aura Components, APEX programming, Force.com APIs. This position functions as a member of the Medicaid ITS Team, reports to the ITS Manager, and works with ITS Development teams.
Responsibilities
Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.
Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.
Maintains and provides enhancements to the existing Salesforce solutions.
Develop and create customized reports and dashboards.
Manages user testing to include developing test plans, creating user test cases.
Create and maintain documentation on processes, policies, configuration, and user guides.
Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.
Mentors and trains State Development resources.
Detailed Day-To-Day Job Duties to be performed:
Responsibilities:
Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.
Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.
Develops and Manages Communities
Proactively seek out and identify needed system changes.
Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.
Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.
Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.
Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.
Thoroughly unit test development deliverables and participates in business user acceptance testing
Validates test cases and results against requirements.
Develops complex, macro driven reports to summarize system information for Senior Management.
Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
Assist with migration from older systems/processes into Salesforce.com.
Import data as appropriate using Salesforce tools like Data Loader
Log, troubleshoot and resolve system problems.
Monitor and manage exception logs for back-end system integration with SFDC.
Perform other duties as assigned.
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